Terms of Service
Last updated: November 2026
Merchant of Record Notice
Our order process and payment processing is conducted by our online reseller and Merchant of Record,
Paddle.com Market Ltd ("Paddle"). Paddle handles all customer service inquiries and returns relating to billing and payments.
1. Service Agreement
By creating an account or accessing the MarkPress Headless CMS API ("Service"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind such entity.
2. Acceptable Use & API Fair Consumption
You agree not to use the Service to publish, host, or transmit malicious code, illegal materials, infringing intellectual property, or abuse the delivery endpoints with denial-of-service traffic. Rate limits apply according to your active subscription plan.
3. Subscription Billing & Invoicing
Subscription fees are billed in advance on a recurring monthly or annual cycle through Paddle. Your subscription will automatically renew unless canceled prior to the renewal date via your account billing panel or directly through Paddle customer support.
4. Intellectual Property & Content Ownership
You retain 100% full ownership, rights, and responsibility for all Markdown content, media assets, and data you create, import, or publish through MarkPress.
5. Limitation of Liability
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranty of any kind. In no event shall MarkPress or Paddle be liable for any indirect, incidental, or consequential damages.
Privacy Notice
Last updated: November 2026
MarkPress ("we", "us", "our") takes your privacy seriously. This Privacy Notice describes how we collect, store, process, and protect your information in compliance with GDPR, UK GDPR, and CCPA regulations.
1. Information We Collect
- Account Details: Email address, workspace configuration, and cryptographic API tokens.
- Content Data: Markdown documents, slugs, metadata, and publication flags stored in PostgreSQL.
- Billing Information: Payment transactions are handled directly by Paddle. We do not store full credit card numbers or sensitive financial account numbers on our servers.
- Telemetry & Logs: IP address, browser user-agent, and endpoint latency logs for security auditing.
2. Third-Party Payment Processor (Paddle)
Billing transactions are securely collected and processed by Paddle.com. Paddle operates under strict PCI-DSS Level 1 compliance. For full details on Paddle's data practices, please consult the Paddle Privacy Policy at paddle.com/privacy.
3. Data Retention & Rights
Under GDPR and applicable privacy statutes, you have the right to request access to your personal data, data portability, correction of inaccuracies, or complete deletion ("Right to be Forgotten"). You may exercise these rights at any time by contacting our privacy compliance desk.
Refund & Cancellation Policy
Last updated: November 2026
Paddle 14-Day Money-Back Guarantee
We want you to be completely satisfied with MarkPress. If our Headless CMS does not meet your project requirements, you are entitled to a full refund within
14 calendar days of your initial subscription purchase.
1. Subscription Cancellation Rules
You can cancel your recurring MarkPress subscription at any time with zero hassle or penalties:
- Click Manage in the bottom-left sidebar of the dashboard to open your Paddle Billing Portal.
- Or email our billing team at support@lexis.com or Paddle Buyer Support at paddle.net with your order number.
- Upon cancellation, your subscription will remain active until the end of your current paid billing period, after which no further recurring charges will occur.
2. Refund Eligibility & Processing
- First-Time Subscriptions: Eligible for a 100% full refund within 14 days of the initial checkout date.
- Renewal Billing: If you forgot to cancel before an annual or monthly renewal, please contact us within 48 hours of the renewal charge for assistance.
- Processing Time: Once approved, refunds are credited back to your original payment method (Credit Card, PayPal, etc.) by Paddle within 5 to 10 business days depending on your banking institution.
3. How to Request a Refund
To request a refund, simply visit paddle.net (Paddle's official buyer support portal) or email our support desk at support@lexis.com with your transaction email address and Paddle Order ID.